Support
Need a hand with Monster Puzzles? We're happy to help.
Write to us at
support@naboolabs.devTell us your iPhone model, the app version (at the bottom of Settings) and, if it's about a puzzle, the level number. We read every message.
Questions parents ask
Does the game need the internet?
No. Every level plays offline, so it's fine in the car, on a plane or anywhere else.
Where is my child's progress saved?
On the iPhone only. If you set up a new iPhone from an iCloud or computer backup, the progress comes along. A fresh install starts again from level 1.
How do I get to the parent area?
Tap the cog on the Home screen, then Parent area, and answer the grown-up question.
How do I restore No ads or the Monster Pass?
Open the parent area and tap Restore purchases on an iPhone signed in with the same Apple ID. Coins are used up as they're spent, so they can't be restored.
How do I ask for a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
How do I stop my child from buying things?
Every purchase goes through Apple. Turn on Ask to Buy in Family Sharing, or block in-app purchases in Screen Time under Content & Privacy Restrictions.
The puzzles feel too hard or too easy
The game adjusts to your child as they play. You can also nudge it in Settings under Puzzles: Relaxed keeps boards on the easy side, Challenge on the hard side.
How do I change the language or the monster's name?
Both are in Settings. The game starts in the iPhone's language, English or Bulgarian.
How do I start over from level 1?
In the parent area, tap Start over. All stars, coins and best scores on that iPhone are deleted.
Which devices does it run on?
iPhone with iOS 15 or later.